Reverbic

Support

Questions, problems, or feedback about Reverbic on the web, desktop, iPhone, iPad, or Apple Watch — we're here to help.

Contact us

Email us and a human will get back to you, typically within one business day. Include the email address on your account and, if it's about a specific meeting, the meeting title.

hello@reverbic.ai

Common questions

My recording finished but the summary hasn't appeared yet.

Processing usually takes a few seconds, or a few minutes for longer recordings. The meeting appears in your Library as soon as it's done, and the mobile app can send you a push notification. If a meeting is stuck in processing for more than 15 minutes, contact us with the meeting title and we'll take a look.

A recording was marked as having no detectable speech.

This happens when the audio is silent or too quiet to transcribe. Check the input device you recorded with, move the microphone closer, and try a short test recording. The original audio is still available on the meeting page.

How do I record from my Apple Watch?

Open Reverbic on your watch and tap record. When you stop, the recording transfers to your iPhone and uploads automatically. The iPhone app needs to be signed in to the same account.

What is Private Mode?

On iPhone, Private Mode transcribes on-device using Apple's speech recognition. Nothing is uploaded: no audio, no transcript. AI summaries and action items are unavailable in Private Mode because they require our servers.

How do I delete my account?

In the mobile app: Settings tab, then Delete Account. On the web: Settings, then Danger Zone. Deletion is permanent and removes your account and all associated data.

How does billing work?

The Free plan includes monthly transcription hours, meetings, and task distills. Team plans are billed per workspace and managed on the web under Settings, then Billing. The mobile app has no in-app purchases.

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